top of page
Frequently Asked Questions
- 01Delivery to European countries is free. SHIPPING: The kit will be packed carefully and securely. It includes a tracking number. The set is sent unassembled! You only need to screw on the legs! All necessary mountings are included. DELIVERY TIME: Our store is located in the Netherlands, so your table will arrive very quickly if you live in Europe. The parcel reaches America, Canada, and other countries within 2.3 weeks. If you are unable to pay, please contact us. We will do our best!
- 02Beautiful packaging for a special occasion? Write us your wishes and we will do everything for you.
- 03We manufacture touch tables in various sizes. Do you have an idea? write to us and we will discuss everything together.
- 04We can accommodate wholesale orders and wholesale pricing. Please contact us for more information.
- 05If your purchase was damaged during shipping, please send us a photo within 3 days from the moment when you received the package, and we’ll ship you a replacement or issue a refund for your order. If the box with the goods is badly damaged, please do not accept it from the carrier, just take photos for submitting a claim with the delivery service. We file a claim for a lost package if according to the tracking number it does not change its location during ___ days. Claims are normally processed within __ days. If your package is lost, we’ll ship you a replacement or issue a refund. In any case, feel free to contact us directly in messages and we’ll do my best to make you happy!
- 06If for any reason you are not satisfied with your purchase, please contact us asap, so that we could find the best solution. We accept returns and exchanges of the items, which should be in their initial condition, without signs of usage. You can return any item (except for custom/personalized) within 14 days of receipt. Return shipping costs are paid by the customer.
bottom of page